"When job shadowing, the individual sees the actual performance of the job in action … the participant also sees and experiences the nuances of how the service is provided, or the job performed." – Susan M. Heathfield, American Human Resources expert. These days, roles in most white-collar teams have become so specialized, no single person can learn everything needed to keep the team's work processes running smoothly. Usually, the team lead has a good idea of the overall structure, but leaders have their own roles to play. A good leader hires for at least a slight overlap of skill sets, so the team can survive if a crucial team member falls ill, goes on vacation, or abruptly quits. Of course, team leads don't always have full say on whom HR hires, or may inherit a team lacking … [Read more...]