“The most important thing in communication is hearing what isn’t said." – Peter F. Drucker, Father of Management Theory Recently, I read an article discussing how, in addition to basic methods of written and verbal communication, savvy workers also learn to decode non-verbal communication. While I agree that represents a valuable ability and an interesting subject, it struck me just how many different methods of language-based communication the average business has access to nowadays. Less than 30 years ago, we had just a few. All you Millennials now moving into management and starting businesses of your own have access to an amazing array of communication methods, whereas I can still remember the days before CDs and desktop computers (floppies, word processors, and interoffice mail). The … [Read more...]