by Laura Stack, MBA, CSP, CPAE "Over-communicating is the glue that holds a high-performing team together and keeps them focused in the same direction. And, it circles back to clarity. Without good, consistent communication, you don’t have clarity." ― Lee Ellis, leadership consultant, author, presenter, retired colonel, USAF. As managers, it's drilled into us that we shouldn't micromanage —that instead, we should hire well-qualified, intelligent self-starters, then give them their instructions and get out of the way. And while this strategy is generally sound, you’ll always find some exceptions that test the rule. In recent years, some business experts have begun backing off a bit from the approach outlined above, expounding on the virtues of overcommunication. In the past, we've … [Read more...]
Overcommunication: Five Tips for When You Need to Talk Too Much
What’s The Big Deal About Artificial Intelligence?
by Laura Stack, MBA, CSP, CPAE "Artificial intelligence would be the ultimate version of Google. The ultimate search engine that would understand everything on the web. It would understand exactly what you wanted, and it would give you the right thing. We’re nowhere near doing that now. However, we can get incrementally closer to that, and that is basically what we work on." ― Larry Page, co-inventor of the Google search engine. Is there anyone in the Western world who hasn't seen (or at least heard about) the Terminator or Matrix movie franchises? As much as we've loved our Tamagotchis, Furbys, and Roombas, we still worry our digital and robotic creations will grow beyond us so fast and so far they'll learn to hate us or simply become indifferent to our presence, destroying us in … [Read more...]
When It All Falls Apart: Five Tips for Rebuilding Your Productivity
by Laura Stack, MBA, CSP, CPAE "The best laid schemes of mice and men/often go astray." ― Scottish poet Robert Burns Sometimes, unexpected events occur that tear apart a carefully planned life. Hopefully this hasn’t happened to you, but if it ever does, your productivity is likely to come crashing down… and really, no one could blame you. But some people might anyway. You may even lose a job, especially in this gig economy where speed reigns supreme. This recently happened to a colleague of mine, who had been his mother’s primary caregiver for several years. In March 2023, they experienced a perfect storm of health crises, culminating in his mother entering her final illness. My colleague focused tightly on his mother’s health, to the point where he ignored his clients, and … [Read more...]
Generation Z Productivity: What to Expect from the Newest Worker Demographic
by Laura Stack, MBA, CSP, CPAE “…A new generation is on the rise, and the first step to communicating with them is understanding they aren't just another Millennial." ― Pamela La Gioia, American business author. The post-Millennial generation of workers, born from about 1995 -2010, has now entered the American workplace in earnest. Some 74 million strong, this diverse cohort comprises about one-quarter of our population, and almost 40% of the workforce. They're more plugged into the digital world than any generation before them and have never known any other lifestyle. Although Generation Z's oldest members have worked steadily for a decade, some business pundits still don't know what to think of them or how to handle them. And as with Millennials, many of the experts' … [Read more...]
Machine Work: Three Ways Artificial Intelligence is Impacting Business Productivity
by Laura Stack, MBA, CSP, CPAE “Some people call this artificial intelligence, but the reality is this technology will enhance us. So instead of artificial intelligence, I think we’ll augment our intelligence.” — Ginny Rometty, American business executive Artificial intelligence (AI) gets a bad rap in pop culture. For every fictional Jarvis or David, there are a half-dozen Skynets or Ultrons. In the real world, most workers believe artificial intelligence is something we're still waiting on. But it's already off and running in corporations around the world, though not necessarily in forms people tend to think of when they hear the term "artificial intelligence." Some visionary authors call what we have "artificial stupids,” but whatever you call them, they can get the job … [Read more...]
What’s Next? Four Productivity Predictions for 2023
by Laura Stack, MBA, CSP, CPAE "The best way to predict the future is to create it."—Peter Drucker. Making predictions about the future of productivity can be dangerous business. Remember all those people who predicted that the Internet would be a flash in the pan? Yeah, me neither. What I do remember is how wrong they were. That said, I'm going to make a few predictions about what might happen in 2023 in the productivity field, based on what we’re all hearing lately. Inflation will continue to eat at your productivity. Inflation has many causes, so we're not looking to blame it on anyone here. But as prices for everyday costs like food, housing, and energy rise, some substantially, your dollars buy less — especially, as has been the case for decades, when pay doesn't rise … [Read more...]
The Economy’s Short-Lived Recovery: The Results of the 2021 American Time Use Survey
by Laura Stack, MBA, CSP, CPAE "The two most powerful warriors are patience and time."—Leo Tolstoy, Russian novelist, in War and Peace. Late in June 2022, the U.S. Bureau of Labor Statistics released the results of the previous year’s American Time Use Study (ATUS), as it has annually since 2003. I've reported on it each year for more than a decade. The ATUS data for 2020, released in 2021, reflected significant effects from the COVID-19 pandemic that has gripped the nation since March 2020. Fortunately, during 2021, the crisis loosened its stranglehold on the economy, allowing it to bounce back to pre-plague levels. However, the economy has since fallen behind again due to the rise of the worst inflation since the 1980s (sure to be a significant factor in next year's report). A … [Read more...]
Return-to-Office Resistance: Adapting to the New Status Quo
by Laura Stack, MBA, CSP, CPAE Few things have changed the modern workplace more than the COVID-19 pandemic. Large-scale remote work, which many corporations tried and discarded as unmanageable not so long ago, suddenly became required in most businesses. Nascent and underutilized technologies experienced rapid development and widespread implementation. While the pandemic paralyzed some industries for a while, the white-collar world not only adapted quickly, but it also thrived. According to most studies, individual productivity increased slightly after employees went home to work. Familiar surroundings, flexible schedules, and a lack of commutes led to happier, more engaged, and less-stressed workers… to the point where most of the rank and file simply didn't and still don't want … [Read more...]
Upskilling: Four Simple Steps Toward Upgrading Your Work
by Laura Stack, MBA, CSP, CPAE In a rapidly changing environment, it's no surprise that new "buzzwords" occasionally pop up on your bingo card. One of recent example is upskilling. At first glance, the definition seems obvious, but it means more than you might think—especially after our shared ordeal with the COVID-19 pandemic. These days, we all need to take the time to upskill and refresh our work habits, which the World Economic Forum predicts will raise the global GDP by up to $6.5 trillion by 2030. Upskilling involves taking your work to the next level, to better fit your job's current and future needs. It's not good enough to just tread water. You must consistently work to advance your career, if only to keep pace with change. The white-collar professional never really stops … [Read more...]
The Third Year In: How Remote Work Has Changed Our Time Use
by Laura Stack, MBA, CSP, CPAE I’ve been a remote work-at-home professional for 30 years. I’ve never had a traditional brick and mortar office, and I’m the most productive person I know. (That sentence is a bit tongue in cheek.) I was one of the original pioneers of GoToWebinar and was able to use webinars to keep my business going during the 2008-2010 depression. I started using livestreaming in 2017, ahead of it’s time, before people even understood what it was and the difference from a webinar. I’ve hired contractors from all over the world with no geographic constraints to a physical location. I always thought most professionals whose jobs didn’t require a fully human presence would be happier and more productive if they could also work from home virtually. When COVID hit us full … [Read more...]