"Money is a scoreboard where you can rank how you're doing against other people." -- Mark Cuban, American businessman and owner of the Dallas Mavericks basketball team. "It is an immutable law in business that words are words, explanations are explanations, promises are promises but only performance is reality." -- Harold S. Geenan, American businessman and former CEO of ITT. It's harder to fix what you can't measure, because it’s harder to know if you’re improving. All business leaders require a decent understanding and consistent knowledge of basic performance metrics, like last quarter's sales figures or the week's labor percentage. But how often do all team members see figures telling them how they're doing or how their work contributes to the bottom line? Very rarely—except when … [Read more...]