"We have to continually be jumping off cliffs and developing our wings on the way down." -- Kurt Vonnegut, American author. If it hadn't been for drive-thru banking, fast food would be a lot less convenient. Years ago, a McDonald's vice president was visiting the drive-thru window at his local bank when he thought, "Why couldn't this work for our restaurants?" The rest is history. McDonald's integrated the drive-thru idea into its new stores, and now lots of restaurants use drive-thru windows, including Starbucks. If a store doesn't have a drive-thru window and you're in a hurry to get a burger or a mocha latte, you probably won't even stop there. This represents just one example of the value of unleashing your personal creativity on a work problem. It costs you nothing extra, … [Read more...]