Playing By the Rules: Establishing Procedures for Resolving Team Conflicts

Playing By the Rules: Establishing Procedures for Resolving Team Conflicts by Laura Stack #productivity

"You have to learn the rules of the game. And then you have to play better than anyone else."—Albert Einstein, German-American physicist. With rare exceptions, first-time ballerinas don’t perform a perfect Swan Lake, inexperienced writers don’t produce their magnum opuses immediately, and brand new teams don’t slide effortlessly into perfect productivity. There’s always a learning curve, a period when individual members test their boundaries, discover where their jobs end and others begin, and yes, figure out the pecking order. You can expect some delay before high performance emerges, but you can speed the process by setting ground rules—specific procedures to ensure that all team members play well with each other. Effective teams know how to work towards mutual resolution, even when m … [Read more...]

Six Quick Mediation Tips To Help Others Work Through a Conflict

Six Quick Mediation Tips To Help Others Work Through a Conflict by Laura Stack

"An ounce of mediation is worth a pound of arbitration and a ton of litigation." -- Joseph Grynbaum, American mediator. In any group greater than two people, you'll inevitably have conflict. (Even two people may prove one too many on some issues.) So it should come as no surprise that your team members will occasionally rub each other the wrong way, resulting in conflicts that come to you for resolution. In most cases, you can all sit down and reach a reasonable agreement after a little give-and-take discussion—assuming everyone wants to work it out. Or, if the disagreement seems petty, you can just make a quick decision and tell everyone to get back to work. But some conflicts are too deep-rooted or antagonistic to dismiss so easily. In those situations, you'll need a set of m … [Read more...]