"Don't settle for style. Succeed in substance." Wynton Marsalis, American jazz trumpeter. Some people believe that how something looks, or the way you do something, matters more than the substance of that object or action. In rare cases, such as fashion, this may be true; but no matter how wonderful it looks, a charming dress still won't last long if it's made of playing cards or chocolate (and yes, there have been both). Nonetheless, perception creates reality in most people's minds. For example, you might think a person with his shoes up on his desk and his eyes closed is wasting company time, as one efficiency expert did when hired by Henry Ford. After just a few hours on the job, he recommended Ford fire the man. Ford told him the "lazy" fellow was in fact his top idea man, who … [Read more...]