
"The culture, behaviors, processes, measurements, rewards, and tolerance for failure needed to drive operational excellence are fundamentally different from those needed to create innovation, which requires an emphasis on exploration and invention." -- Ed Hess and Jeanne Liedtka, authors of The Physics of Business Growth: Mindsets, System and Processes. My recent blog about continuous improvement, "Maximizing ROI: Continuous Improvement as a Core Value," seems to have struck a chord with some readers. In my first tip, I suggested that you take care to deploy continuous improvement (CI) gradually, because in certain circumstances formats it can stifle innovation when applied too vigorously. A couple readers asked for more information on how two positives added together can equal a … [Read more...]