"The best in every business do what they have learned to do without questioning their abilities—they flat out trust their skills." -- John Eliot, American author of Overachievement: The New Model for Exceptional Performance.   Adding a new person to your workplace team is always a gamble. Usually you can't tell, just by looking, who will consistently deliver top-notch performance that makes the entire team shine...and who will just show up, do an average job, and fade into the woodwork. To clarify, "average" does not mean "bad." Average people define the norm and provide the benchmarks by which we recognize high performance. They do their jobs adequately when properly directed, and you can depend on them in most things. But you build your team around high performers—the "quantum … [Read more...]