
One of the traits that sets humans apart from the rest of Creation is our ability to communicate in great detail, with a minimum of confusion and unproductive "noise." Still, we fail to communicate unusually often. The annals of history contain endless episodes of poor communication (or a complete lack thereof), leading to widespread misery and pain. On a lesser scale, individuals and businesses deal with miscommunication issues every single day; in the workplace, these breakdowns can have an impact not just on individual productivity, but also on the bottom line. Even minor miscommunications can prove costly. For example: I once worked with a corporate president who called an analyst in finance to get a figure to put into a speech he was planning. The president expected the finance guy … [Read more...]