“Until you value yourself, you won't value your time. Until you value your time, you will not do anything with it.” – M. Scott Peck, Motivational Author. In some circles, the term "self-esteem" is sacred; in others, it's treated almost as a profanity. As we transition from an Age of Autocrats to one of true meritocracy, those still invested in the old paradigm see it as a weasel word preventing us from constructively criticizing workers and students—sometimes to the point they become so over-coddled they can't do anything. Most businesspeople are more moderate, however. Even hardcore types like Ray Dalio, who recently handed down his book ­Principles from the lofty mountain of the world's largest hedge fund, is not unsympathetic to self-esteem. On the other hand, he clearly sees it as … [Read more...]

"The most important thing in communication is hearing what isn't said." —Peter F. Drucker, Austrian/American father of modern business management. Communication. We've all heard a thousand times how important it is, and how a lack of it can kill a relationship. But even when it exists, if the quality is poor, the results can prove as frustrating as an English speaker trying to explain something to someone who only speaks German. Even those of us who DO speak the same language can be confused by differences as trivial as accents or word usage. Is it any wonder, then, that poor communication can also sink business projects and kill productivity? Here are some of the results of poor communication habits that can sabotage productivity and team performance and how to avoid them: … [Read more...]

"All you need is the plan, the roadmap, and the courage to press on to your destination." —Earl Nightingale, motivational writer and speaker. One of the first things most productive people learn to do is plan their work, usually by tracking daily tasks on a to-do list. I think of this as a "HIT list," as it should consist mostly of the High-Impact Tasks that yield your greatest productivity. Most individuals and teams also develop "NOT to-do" lists: collections of tasks we refuse to waste our time on. Not to-do lists can be taught, but more often derive from personal experience. While "NOT to-dos" can be annoying and seem like a total, infuriating waste of time when they occur, the time you lose initially is more than made up for when you refuse to do ever doing those things … [Read more...]

“Doing the same thing over and over again and expecting a different outcome is the true definition of insanity.” – Albert Einstein, German-American physicist. "Best practices" is a wonderful theory, but in practice too many people use it as an excuse to adopt one specific methodology they then refuse to change until forced to do so. They forget "best practices" aren't "final practices," an attitude that can break them if the rest of the business world changes and they don't. Best practices at the workflow level must transform as surely as caterpillars transform into butterflies, ideally with results just as wonderful—though unlike butterflies, workflow never stops changing.  Here's a good example: for about ten years, the best way to get a letter to California and back was by Pony … [Read more...]

"Willpower is the key to success. Successful people strive no matter what they feel by applying their will to overcome apathy, doubt or fear." —Dan Millman, American author. Consciously or not, each of us makes a multitude of decisions every day, however minor. For example, you may decide to eat Froot Loops instead of oatmeal for breakfast, not check your emails at a particular point, or pick a diet lemonade at the last moment instead of a diet cola. Some researchers claim we make as many as 35,000 decisions of varying significance each day, many buried deep in the subconscious mind, which controls much of our behavior. Whatever the number of decisions we make, psychologists have recently proposed that decision-making is intimately linked to one's willpower; and, perhaps more … [Read more...]

"The really expert riders of horses let the horse know immediately who is in control, but then guide the horse with loose reins and seldom use the spurs."  —."—Sandra Day O'Connor, retired Associate Justice of the U.S. Supreme Court. In a recent episode of the T.V. series Stranger Things, the four main characters, all young boys, show up at school on Halloween dressed as Ghostbusters. The problem is, two have dressed as Bill Murray's character. When they argue about it, one boy tells the other, "We decided I would be Venkmann!" and the other responds, "You decided that. I didn't." This immediately made me think about delegation, the art of sharing responsibility with team members by handing off some of your work to them. Even if you're not a manager right now, you'll probably end up in … [Read more...]

"Short is too long for mobile."  —Jacob Nielson, a.k.a. "the King of Usability," American technology expert We're all the sum of our experiences; we can be shaped by things that happened recently, decades ago, even by instinctual reactions we inherited from our ancestors. For example, there are good reasons why, even in this modern age when most have never seen one in the wild, we still fear snakes. It makes sense that as we advance into the Information Age, we should develop new fears. One I find alternately amusing and worrying is nomophobia. Despite what it sounds like, this isn't a fear that tiny people in pointed hats will invade your garden. It's a fear of being outside of cellphone contact. Before you laugh, realize this is a genuine fear defined by recent research in the … [Read more...]

"Getting information off the Internet is like taking a drink from a fire hydrant." —Mitchell Kapor, American entrepreneur and inventor of the Lotus spreadsheet program. We have more information at our fingertips today than at any time in the history of the world—whether we want it or not. The media, advertisers, spammers, bloggers, educators, and others throw it at us constantly... and sometimes we don't know when to stop consuming it. As the Internet of Things really gets into gear, expect the problem to compound exponentially. Even worse, a surprising portion of that information overload, including a majority of "common knowledge," is simply wrong, passed on by well-meaning individuals who never bother to check its veracity. Recognize this one? It's "common knowledge" that a duck's … [Read more...]

"Once you have a clear picture of your priorities—that is values, goals, and high leverage activities—organize around them."  —Steven Covey, American businessman and speaker. At some point in your working life, you'll end up with so many tasks on your to-do list that there's no way you'll ever finish them all, short of a 30-hour day (a possibility in, oh, a billion years or so). You've probably blown past this point already, and applied standard time-management tools like delegating, prioritizing, and abandoning to your stack of tasks. I've written a great deal about these topics in the past, so this time, I'll come at it from a different angle. Ultimately, you want to give away or cut every task that doesn't provide the best bang for your buck. The remaining tasks are your high-value … [Read more...]