The Productivity Minute #8: Channels of Communication and Unproductive Email

Email, voicemail, and conference calls have revolutionized how we communicate in corporate America and around the globe. In today’s fast-paced business environment, companies depend on technology to link virtual teams across cities, states, and countries. Yet most companies don’t provide training on how to productively communicate with these resources.
Whenever I find myself on the receiving end of an email volley, in which an email has repeatedly gone back and forth, I will simply pick up the phone and end it right there. Some people don’t put enough thought into which technology they will select to effectively communicate their message. For any given purpose, one channel (or medium) will be more effective than another.

(C) 2009 Laura Stack. All rights reserved.