Results-Only Work Environment

I found an article at very interesting.  Separating hours on the job from results has been a boost to productivity in many situations.  Outside of the service based or retail environments, should our productivity be based on hours spend on the job, or on what is accomplished?  Some companies, like Best Buy, have implemented the Results-Only Work Environment or “ROWE,” and finding success.  When I chat with audience members after giving a keynote speech, they tell me about coworkers who spend 10-12 hours a day in the office and get nothing done.  That’s because being physically in the office has little to do with productivity.  Some people can be there ten hours a day and get virtually nothing done, while others can accomplish great amounts of work in just a few hours.   Part of the trick to getting a ROWE culture to work is figuring out how to measure results.  Some business results are easier to measure than others, such as number of orders processed, or increase in revenue.  In a 2006 article in Business Week, Best Buy reported a 13%-18% increase in orders processed by people who worked out of the office most often.  Businesses moving towards the ROWE culture are not only reporting increased productivity, but are also reporting lower employee turnover.  As companies work to adjust to the “Gen Why” workers and their styles, it will be interesting to see how many companies move towards this.  (C) 2008 Laura Stack.