The Link Between Persuasion and Productivity

WHAT MORE CAN I SAY? Why Communication Fails and What to Do About It! by Dianna Booher #communication #productivity

The ability to persuade is essential in virtually all fields. My mentor, Dianna Booher, has just published a new book called What MORE Can I Say? Why Communication Fails and What to Do About It, which presents nine principles of persuasive communication essential for anyone hoping to change someone’s mind or actions. I’m pleased to provide the following exclusive guest post on how you can make your communication more productive. The Link Between Persuasion and Productivity By Dianna Booher Change usually involves a period of chaos until people struggle through it to success. Solutions are seldom pain free. Even the world’s most powerful software requires a learning curve. Influencing people to take action—whether to buy your product, accept your recommendation, or change their behavio … [Read more...]

Getting it Right the First Time: The Art of Communicating Expectations

Getting it Right the First Time: The Art of Communicating Expectations by Laura Stack #productivity #leadership

"The single biggest problem in communication is the illusion that it has taken place." -- George Bernard Shaw, Irish playwright. In general, people like to talk more than they like to listen. This causes enough problems in the normal course of human affairs, but in the workplace, poor communication can result in a loss of time and money. Consider this minor example. A technical writer explains to his editor that the client wants to use an archaic spelling for a specific word on a report's cover. Nevertheless, she changes it to the accepted modern spelling. The report goes to the printer, and 400 copies come back perfect -bound. The client rejects the report because of the spelling of that one word, and the company that prepared the report not only has to deal with the embarrassment, … [Read more...]

Guest Post: Three Communication Tips Every Leader Should Use

Joe McCormack Headshot

Brief breakthroughs can come at any time. “I wish I knew how important brevity was for me 30 years ago.” That’s a powerful confession to hear from an accomplished Fortune 500 professional. I had just wrapped up a “Brief Leadership” seminar with a group of manufacturing managers and one of their senior leaders pulled me aside afterward. I thought he was going to thank me or ask a follow-up question. “I just can’t help myself with words,” he lamented. I was floored by his candor. Recognizing that his successful career, nearing its end, had been filled with constant falling into temptation to over-explain, he confided to me that his default mode was to dump on his subordinates and give them lengthy lectures. He was looking me straight in the eye, completely serious and contrite. … [Read more...]