Business Culture

[TRANSCRIPT] If you have a culture of tardiness, it’s easy to spot. If a meeting is supposed to start at 2:00, it actually begins at 2:15. This culture of tardiness results in people showing up at 2:15 for a 2:00 meeting, because that behavior has been reinforced and rewarded with no penalties, usually by the leadership. And don’t just brush it off by telling me, “Oh, well that’s just our culture.” It’s rude and doesn’t respect others’ time. If you just waive it off, you’re using it as an excuse to enable unprofessional behaviors. You must work to change the culture over time. Six months to a year from now, you can have an “on time” culture if you call attention to it, create some protocols, and instill discipline in yourself and others who don’t follow the rules. Culture changes based on your actions and behaviors. Start the meeting right at 2:00 and don’t acknowledge or catch up latecomers as they walk through the door. That will send a powerful signal.

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